Pankaj Sharma

Deputy Manager – Operations

Masheye Infotech Pvt. Ltd. (Shoora Group), Gurugram | Dec 2022 – May 2025

Promoted 3 Times

• Managed operations for 35–40 clients including 8–10 international clients (Gabon, Tanzania, China)
• Led deployment of 1,500–2,000 vehicles/devices per month across fleets
• Executed 18,000+ vehicle installations across 4W, trucks, and buses
• Improved customer satisfaction by 30–40%
• Led and mentored a 45+ member cross-functional team
• Conducted RCD (Requirement, Concept, Design) for new products

Senior Executive – Operations

The Hi-Tech Robotics Systemz Ltd., Gurugram | Mar 2018 – Nov 2022

• Handled customer complaints and ensured SLA-based resolution
• Generated and reviewed QA reports
• Supported ADAS training via data collection and annotation
• Installed Novus Aware Driver Monitoring Systems
• Prepared daily, weekly, and monthly operational reports

Senior Engineer – Production

J L Wire & Cables, Rewari | Aug 2015 – Feb 2018

• Production planning and scheduling
• Implemented Lean Manufacturing practices
• KPI monitoring for quality, efficiency, and productivity
• Conducted 5S, Kaizen, and safety training